Technical Support Professional

We are looking for an experienced Technical Support Engineer (Part of Global Product Support Team). The responsibility will be to work directly with IBM Verify Governance customers to troubleshoot and resolve complex technical issues and interface with Product Engineering team.

• Provide technical support to IBM Verify Governance customers.
• Identity, troubleshoot and resolve complex technical issues and resolve.
• Interface with Product Engineering team.
• Ready to work 24*7 on call support as well as weekend support on rotation basis.
• Document technical issues and work with engineering team to provide defect fixes.

• Hands-on experience with IBM Identity Manager, IBM Directory Integrator, IBM Directory Server, IBM Verify Governance
• Familiarity with identity management concepts, Identity lifecycle, governance, certification campaigns, segregation of duties, reporting and auditing, zero trust architecture
• Demonstrable knowledge in integrating Active directory, SAP, Salesforce and other systems for provisioning , reconciliation, access reviews.
• Familiarity with LDAP, Database(IBM Db2,Oracle, MSSQL, Postgres)
• Knowledge of Java Programming Language along with Application Server like IBM WebSphere, IBM Liberty, Tomcat, JBoss
• Networking, OS(windows, Linux) and Kubernetes (OpenShift),HTTP,HTML,CSS
• Experience in troubleshooting HTTP issues
• Knowledge of SAML,OIDC,SSL/TLS
• Familiarity with an identity management systems like IBM, Oracle, Ping, Okta, SailPoint, Saviynt