Technical Support Representative- Accops

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

• Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite).

  
  
  

• Perform installation, configuration, and upgrade of Accops components across environments.

  
  
  

• Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication.

  
  
  

• Manage and monitor user access, policies, SSL certificates, and gateway configurations.

  
  
  

• Handle incident management, change management, and problem resolution in line with ITIL processes.

  
  
  

• Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops.

  
  
  

• Coordinate with server, network, and application teams for cross-platform troubleshooting.

  
  
  

• Maintain documentation for configuration, procedures, and known issues (KEDB).

  
  
  

• Support patch management and vulnerability mitigation related to Accops infrastructure.

  
  
  

• Engage with the Accops OEM/vendor support for escalated issues and version upgrades.

  
  
  

• Generate periodic reports and dashboards for system availability, user activity, and incident trends.

  
  
  

• Knowledge of SSL, certificates, DNS, and firewall rules.

  
  
  

• Familiarity with VPN and multi-factor authentication (MFA) concepts.

  
  
  

• Basic understanding of PowerShell or scripting for automation or log analysis.

  
  
  

• Excellent troubleshooting and analytical skills.

  
  
  

• Strong communication and coordination abilities.

  
  
  
• Ready to work in 24*7 shift