Who we are
With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.
What the role is
The role of Vice President - GWFO Data & Reporting will be part of the AIM team based out of Chennai, India supporting the Global Workforce Optimization unit.
The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.
In this role, you would lead a highly talented team of analysts to build reporting and monitoring solutions to track key business metrics and support the workforce optimization activities.
You would be responsible for understanding the business need for reporting and monitoring of their workforce plans and developing intuitive, best in class, data-driven solutions and ensuring that the partners objectives are met in a timely and efficient manner. You would be responsible for building and enabling a high performing team and managing all HR related interventions for them.
Who you are
Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.
Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.
Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.
Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.
Clear Results Orientation. You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.
Innovative. You are always challenging yourself and your team to find better and faster ways of doing things
Empathetic Leader. You treat your team with empathy and provide a supportive and open environment for the team and encourage diverse perspectives.
What you do
Data Exploration. Understand existing data & reporting by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.
Process & Controls Orientation. You develop strong processes, and indestructible controls to address risk and seek to propagate that culture to become the core value of your team.
Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.
Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.
Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.
Qualifications
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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