The Employee Experience Global Help organization is the access point for obtaining help across the firm (Human Resources, Technology, and Chief Administrative Office), with our goal to build and deliver best-in-class employee experiences.
Job Summary:
As the Business Controls Manager within the Employee Experience team, you will be responsible for overseeing the implementation, monitoring, and optimization of business controls to ensure efficient, compliant business processes in the Employee Experience Help organization. Your role is critical to maintaining service and operational excellence, mitigating risks, and aligning business practices with corporate policies and regulatory requirements. To achieve this, you will collaborate with the Employee Experience Help team, Controls, Compliance, and other key stakeholders to identify risks, assess control effectiveness, and drive continuous improvement in business processes.
Job responsibilities:
- Develop, implement, and oversee a comprehensive internal control framework across the organization.
- Track, monitor, and evaluate the effectiveness of existing controls within the CORE Controls framework and recommend improvements.
- Collaborate with the EX Help, Controls, and other cross-functional teams to design and implement process improvements and control enhancements.
- Lead internal reviews to ensure compliance with company policies, procedures, and regulatory requirements.
- Develop, implement, and oversee action plans to address identified control deficiencies, ensuring timely resolution and compliance with regulatory and organizational standards.
- Develop and implement monitoring and associated KPIs to track the performance and compliance of business controls.
- Prepare and present reports on control deficiencies and recommendations to senior leadership.
- Provide training and guidance to staff on internal control standards, best practices, and the CORE Controls framework in partnership with the Controls team.
- Act as the primary lead for internal and external audits, providing the necessary documentation, associated responses, and explanations of control processes.
- Support change management initiatives by evaluating the impact of new processes, systems, and/or technology enhancements on existing controls and recommend any changes to mitigate new risks.
Required qualifications, capabilities and skills:
- Bachelor’s degree in Business Administration, Risk Management, Operations Management, or a related field.
- Minimum 7+ years of experience in internal controls, audit, risk management, process improvement, and/or operations management.
- Possess knowledge of industry standards, regulatory requirements, and best practices related to business controls and risk management.
- Strong understanding of internal control frameworks, with specific expertise in the CORE Controls framework.
- Poven experience in process improvement methodologies and operations management.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- High attention to detail and strong organizational skills.
- Ability to adjust schedule, as needed, to meet global business needs
Preferred qualifications, capabilities and skills:
- Proven strong Risk and Controls mindset and related experience.
- Proven experience in process improvement methodologies.
- Manage multiple priorities in a fast-paced environment and deliver results timely.
- Ability to influence and drive change across the organization.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
