Collection Manager

Collections & Receivables Management

• Oversee collections for property sales, installments, leasing, and service charges.
  

  
  

• Ensure timely follow-up on due, overdue, and delinquent accounts.
  

  
  

• Monitor accounts receivable aging and take corrective actions to reduce DSO.
  

  
  

• Coordinate with Sales, Leasing, and Customer Service teams to resolve payment issues.
  

  
  

Team Management

• Lead, supervise, and train the collections team.
  

  
  

• Set monthly collection targets and monitor team performance.
  

  
  

• Prepare work schedules, KPIs, and performance reports for management review.
  

  
  

Customer & Stakeholder Coordination

• Communicate professionally with clients regarding payment reminders, notices, and settlement plans.
  

  
  

• Handle escalated cases, disputes, and high-value accounts.
  

  
  

• Negotiate payment plans and settlements in line with company policy.
  

  
  

Legal & Compliance Coordination

• Coordinate with Legal department on default cases, legal notices, and recovery actions.
  

  
  

• Ensure compliance with contract terms, company policies, and local Iraqi regulations.
  

  
  

• Maintain proper documentation for legal follow-ups and audits.
  

  
  

Reporting & Analysis

• Prepare daily, weekly, and monthly collection reports.
  

  
  

• Analyze trends, risks, and recovery performance.
  

  
  

• Provide recommendations to improve collection efficiency and cash flow.
  

  
  

Process Improvement

• Develop and improve collection procedures and policies.
  

  
  

• Implement controls to minimize bad debts and write-offs.
  

  
  

• Support system enhancements related to billing and collections (ERP/CRM).
  

  
  

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
  

  
  

• 6–10 years of experience in collections or credit control, preferably in real estate or construction sector.
  

  
  

• Strong understanding of installment-based property sales and leasing collections.
  

  
  

• Experience in managing collection teams is mandatory.