Account Manager

As an Account Manager at Aspire, you will play a critical role in developing and maintaining long-term client relationships, driving sales growth, and ensuring customer satisfaction. Your focus will be on managing existing accounts, identifying new business opportunities, and contributing to the growth of our sales pipeline. In this role, you will work closely with internal teams to ensure the successful delivery of solutions, while providing strategic advice and support clients in their digital transformation journeys.

What You’ll Do:

• Manage key client accounts, ensuring high levels of customer satisfaction, loyalty, and retention. Build and nurture strong relationships with senior decision-makers, C-level executives, and stakeholders.
• Drive sales growth through lead generation, prospecting, and managing the full sales cycle from initial contact to closing.
• Collaborate with internal teams to develop sales plans aligned with client needs and company goals. Track sales performance, provide regular updates, and adjust strategies as necessary to meet business objectives.
• Work closely with the operations and delivery teams to ensure seamless execution of projects, from pre-sales to post-delivery. Ensure that client expectations are met and exceeded throughout the lifecycle of each engagement.
• Stay updated on key industry trends, technology advancements, and competitor activities. Leverage insights to inform strategy and maintain a competitive edge in the market.
• Proactively identify opportunities to offer additional services and solutions to existing clients. Drive the sale of new services or upgrades that align with client growth strategies.
• Regularly update and maintain accurate sales forecasts, track progress against KPIs, and provide reports to senior leadership on account status and growth projections.
  

What You’ll Need:

• Bachelor’s degree in Computer Science, Computer Engineering, IT, Business Management, or a related field.
• 8+ Years in client-facing roles within the IT sector, including business development and account management in IT consulting and IT implementation businesses.
• 5+ Years in successful account management experience, especially with clients in the Middle East, in industries such as Banking & Financial Services, Insurance, Retail, eCommerce, and Digital Government.
• Strong understanding of the IT services market in the Middle East & GCC, with experience in digital transformation, cloud computing, automation, and data technologies.
• Expertise in managing large, complex accounts and sales cycles, with the ability to build relationships at the C-level and across senior leadership.
• Established relationships and a strong network in at least 2-3 countries in the Middle East (e.g., UAE, KSA, Jordan).
• Familiarity with integrated, professional services engagements, including scope-based project engagements and team augmentation.
• Strong presentation, negotiation, and communication skills to manage client expectations and deliver persuasive value propositions.
• A self-motivated individual who takes personal ownership of client relationships and contributes to the overall success of the business.
• Experience working with clients in the Banking & Financial Services, Insurance, Retail, eCommerce, and Digital Government sectors is a plus.
  

Why AspireIn addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.

• Be part of a (Remote is here-to stay) organization 
• Work and learn from great minds 
• Explore new opportunities to learn and grow everyday by attending technical and nontechnical training 
• Get market exposure by working with international tech leaders 
• Nursery reimbursement benefit 
• Attend virtual and onsite international tech conference