Applications Technical Support

Optimiza is seeking a knowledgeable Applications Technical Support professional to join our dynamic team.
This role is essential in ensuring the smooth operation and support of our software applications, assisting end-users with technical issues and troubleshooting challenges.
The ideal candidate will have a solid understanding of application functionality and exceptional problem-solving skills.
Key Responsibilities: Provide technical support and assistance to end-users utilizing various software applications.
Diagnose and resolve application-related issues, ensuring timely responses and solutions.
Collaborate with developers and IT teams to report bugs, suggest enhancements, and escalate issues as necessary.
Maintain documentation of support processes, frequently asked questions, and knowledge base articles.
Conduct training sessions for users to enhance their understanding of applications and increase productivity.
Monitor and analyze support requests to identify recurring problems and develop proactive solutions.
Stay updated on application updates and new features, ensuring comprehensive support for all software versions.
Class A Health Insurance Bachelor’s degree in Computer Science, Information Technology, or a related field.
3+ years of experience in application support or technical support roles.
Strong technical skills and understanding of software applications, databases, and networks.
Excellent problem-solving skills and the ability to troubleshoot issues effectively.
Experience with ticketing systems and support tools.
Exceptional communication skills, with the ability to convey technical information to non-technical users.
Familiarity with SQL, APIs, or application integration is a plus.
Ability to work collaboratively in a team-oriented environment.