Client Relationship Management - Analyst

Company:MercerDescription:

Description:

Are you passionate about client relationship management and data analysis? We are seeking a dedicated and detail-oriented Client Relationship Management - Analyst to join our team in Amman, Jordan. This role offers an exciting opportunity to support Mercer’s flagship data offering, the Total Remuneration Surveys, across the Middle East region. If you possess strong analytical skills, excellent time management, and a proactive approach to problem-solving, we invite you to be part of our dynamic team committed to delivering exceptional client service and operational excellence.

We will count on you to:

• Serve as a primary contact for clients, addressing inquiries, providing product demonstrations, and resolving issues promptly to ensure a positive client experience.
• Monitor and nurture client relationships through follow-ups and ongoing support.
• Analyze client survey submissions, prepare for survey and spot poll publications, and identify remuneration trends and insights through benchmarking.
• Assist in drafting reports and deliverables to support project objectives.
• Maintain accurate records of client interactions, feedback, and action items to ensure continuity and accountability.
• Collaborate closely with cross-functional teams to align client needs with company offerings and strategic initiatives.

What you need to have:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• 0-1 years of experience in data analytics, client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven recommendations.
• Excellent verbal and written communication skills, with a focus on relationship building and stakeholder influence.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A dynamic, inclusive work environment that values diversity and innovation.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.