Sr. Commercial Manager
at Careem Amman, Jordan
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan. About the role
As a Commercial Manager , you will play a critical role in shaping and driving the growth of one of Careem’s verticals. You will oversee the P&L for your assigned partners and lead strategic initiatives to maximize revenue, optimize operations, and enhance the customer experience. Collaborating with cross-functional teams, you will manage relationships with key partners, streamline operational efficiencies, and ensure Careem is the partner of choice for grocers.
What you'll do
1. P&L Ownership & Commercial Growth
Drive revenue growth by identifying and executing new commercial opportunities with partners. Optimize pricing strategies, promotions, and marketing campaigns to boost sales and improve margins. Conduct regular analysis of partner performance to identify trends, challenges, and growth opportunities.
2. Partner Relationship Management
Act as the main point of contact for key partners, fostering strong relationships and trust. Negotiate commercial terms and agreements to secure mutually beneficial outcomes. Provide partners with insights and recommendations to enhance their performance and operational efficiency.
3. Operational Excellence
Collaborate with internal teams to improve operational processes, including stock availability, fulfillment rates, and delivery times. Analyze and improve preparation times and cancellation rates, ensuring seamless order fulfillment. Work with partners to proactively manage inventory, pricing accuracy, and product availability.
4. Strategic Planning & Execution
Develop and implement strategies to expand the assortment and onboard new partners. Lead initiatives to improve customer satisfaction, including replacements and alternative suggestions. Monitor competitive trends and market insights to ensure Careem’s offering remains top-tier.
5. Data-Driven Decision Making
Leverage data and analytics to track KPIs, including revenue growth, cancellations, and operational efficiency. Prepare regular performance reports and present insights to leadership and partners. Use predictive analytics to forecast trends and proactively address potential challenges.
What you'll need
Proven track record in commercial management, account management, or category management in the, FMCG, or e-commerce industries. Strong experience in managing P&L and driving growth strategies. Experience working in a fast-paced, data-driven environment Exceptional negotiation and relationship management skills. Analytical mindset with the ability to interpret complex data and generate actionable insights. Strong problem-solving skills with a focus on operational efficiency and partner success. Excellent communication and presentation skills. Entrepreneurial spirit with a proactive and results-driven approach. Ability to multitask and manage competing priorities in a high-pressure environment. Collaborative team player who can influence and drive cross-functional projects. Proficiency in Excel/Google Sheets, SQL, and data visualization tools (e.g., Tableau, Looker). Familiarity with CRM systems and project management tools is a plus
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues. Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
(If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)* Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
