Delivery & Project Manager

Own end-to-end delivery of complex technology initiatives — including ERP systems, internal and customer-facing digital products/This role is both:

• Project Manager: controls scope, timeline, cost, risks, vendors, stakeholders, governance.

• Delivery Lead: drives execution squads, removes blockers, ensures quality, manages go-live and post-go-live stabilization.

1. Delivery & Execution Management

• Build, maintain, and communicate the integrated project plan using Microsoft Project (timelines, milestones, dependencies, critical
• Track day-to-day execution using Azure DevOps boards and backlogs (epics, features, PBIs, bugs) and ensure work items map
• Lead day-to-day standups / status checkpoints with development, QA, product owners, architects, security, infrastructure, and
• Drive delivery for multiple workstreams in parallel (for example: ERP Finance rollout + Mobile App release + new Product module).
• Ensure every release has a deployment plan, rollback plan, and defined owner in Azure DevOps pipelines / release notes.

2. Scope & Requirements Control

• Capture and freeze business requirements and translate them into delivery scope, milestones, and acceptance criteria.
• Manage change requests (CRs): analyze impact on timeline, budget, risk, and communicate for approval through the proper
• Ensure clear definition of “done” for every feature / module (functional, technical, security, data, and performance requirements).

3. ERP Programs

• Lead ERP implementation and upgrade projects (e.g. Finance, HR, Payroll, Procurement, Operations), from fit-gap analysis
• Coordinate with functional and technical ERP consultants to enforce standards and reduce unnecessary customization.
• Ensure regulatory and compliance requirements are captured early: finance rules, statutory reporting, tax authority / government

4. Product / Platform Delivery

• Work with Product Owners to prioritize roadmap items based on business value, readiness, cost, and risk.
• Break high-level product vision into incremental releases with measurable outcomes (KPIs, adoption targets, SLA impact, revenue/
• Align UX, backend services, APIs, analytics/telemetry, and security review into each release.

5. Mobile Applications Delivery

• Manage full mobile release cycles (iOS / Android): backlog, build, QA, UAT, app store readiness, publishing, hotfix strategy.
• Ensure app performance, usability, localization (for example Arabic/English), and compliance with data privacy / PII handling
• Coordinate with Security and Compliance on secure API usage, authentication, and encryption.

6. Budget, Vendor & Contract Management

• Own the delivery budget for each initiative: internal effort, external vendors, licenses, infrastructure, support, and change requests.
• Validate vendor statements of work (SOW), deliverables, SLAs, milestones, and acceptance criteria.
• Track vendor burn rate, escalate underperformance, and negotiate recovery plans without increasing total cost.

7. Risk, Issue & Dependency Management

• Maintain a RAID log (Risks, Assumptions, Issues, Dependencies) with owners, mitigation actions, and deadlines.
• Predict delivery blockers early (environment readiness, test data availability, integration dependencies, approvals).
• Run structured go/no-go checkpoints before any production release.

8. Quality & Testing Governance

• Define and enforce the testing strategy: System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing,
• Ensure defects are triaged, prioritized, and closed before go-live; drive the cut-scope vs. delay decision with stakeholders.
• Confirm data migration and end-to-end integrations are fully tested, not only individual components.

9. Stakeholder & Communication Management

• Act as the single point of contact for executive stakeholders (Finance, HR, Operations, Sales, Customer Experience, etc.).
• Provide transparent, concise status reporting based on Microsoft Project and Azure DevOps data: timeline health, budget health,
• Drive user onboarding, training, and adoption plans with business owners, not just technical rollout.

10. Governance, Compliance & Auditability

• Ensure delivery follows internal governance: approval matrix, architecture review, change control board, security review, and
• Maintain delivery documentation (designs, decisions, test evidence, training material, runbooks) in a controlled, central repository.
  
• Ensure that Azure DevOps is used as the audit trail for work items, approvals, evidence, and UAT sign-off.
  

• 5+ years’ experience in IT project management / delivery management roles.
  
• Proven track record delivering at least two of the following:
  

-ERP implementation or upgrade.

-Mobile application rollout to end customers / field users.

-Core digital product or platform launch (B2B or B2C).

• Experience running UAT and production go-lives with business users, not only technical teams.
  
• Demonstrated vendor/SOW management and multi-vendor coordination.
  
• Hands-on experience using Microsoft Project and Azure DevOps as core delivery tools.
  

Strong Plus

• Experience in manpower solutions, workforce management, service marketplace, on-demand services, or similar operational • PMP, Prince2, PMI-ACP, SAFe, or equivalent certification.
  
• ITIL / service management exposure (incident, problem, change).
  
• Familiarity with ISO 27001, SOC 2, PDPL / data privacy obligations, and security review processes.
  

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, MIS, or related field.