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Location: Amman Other locations: Primary Location Only Support HR activities that require local management, such as liaising with external authorities, employee documentation, and other ad hoc local requirements that require physical presence. Meet new joiners on their first day, ensure they are settled, and all documents are signed and saved. Deliver induction and WTEY (Welcome to EY) for new joiners. Manage and explain the medical insurance enrolment process and support employees with insurance-related queries. Provide insights for Talent Consultants and Talent Development regarding talent-related queries from employees, via the LEVANT Cluster HR Ops Lead. Provide coaching and guidance to build counsellor capability in performance management and talent development. Liaise with HR/Managed Services on all related activities for the Jordan office. Partner with the business to provide HR Operations expertise and insights in areas of focus for Jordan. Manage all HR matters, escalating to the HR Operations Cluster Lead as needed for higher risk/sensitive cases. Ensure the support and delivery of key operational areas such as PIPs (Performance Improvement Plans) and exits. Advise of any local legal updates to the HR Operations Lead. Support Employee Relation cases, including disciplinary handling and grievance management. Provide guidance and management of involuntary separations, including probation terminations and employee performance dismissals, advising on exit packages and legal implications. Work with counsellors in handling all performance management cases and probations up to and including dismissals. Be the point of contact with support functions in the Jordan office from an HR perspective and provide the required guidance. Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent, and other functions to ensure exceptional service delivery. Pro-actively suggesting process improvements. Employee Relations experience Good understanding of risk Knowledge of HR systems is preferred. Experience in metrics reporting and analysis preferred. Experience with Shared Services 4+ years’ experience of working in HR operations within a professional services firm or a complex organization. A bachelor’s degree in human resources or a related discipline Experience in working ‘cross border’ within MENA region. Experience in working with Shared Services and handling large scale projects. Excellent communicator with fluent level of English, both written and verbal Ability to challenge and negotiate. Highly competent in the use of Excel, Word, and PowerPoint Relationships with or extensive experience in managing the Labor Office and Social Security Office The strength of character to manage negotiations and legal cases with the above authorities. Experience in managing Employee Relations and Exits A passion to pursue your CIPD in the future or already have this qualification. Effective communication skills and the ability to articulate process and procedures clearly. An enthusiastic, can-do approach and be a strong collaborator.
Continuous learning : You will develop the mindset and skills to navigate whatever comes next.
Diverse and inclusive culture : You will be embraced for who you are and empowered to use your voice to help others find theirs. Provider Description Enabled SAP as service provider
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