Lead Host

The Lead Host is a pivotal part of the restaurant’s front-of-house team, assisting the Restaurant Manager in ensuring smooth floor operations while delivering exceptional guest service. This role requires strong organizational skills, leadership ability, and a keen eye for detail to manage reservations, seating flow, and guest interactions efficiently. The ideal candidate is personable, proactive, and thrives in a fast-paced dining environment.

• Warmly greet and escort guests to their tables, setting the tone for a positive dining experience.

  
  

• Optimize seating arrangements to balance server sections and maximize table turnover.

  
  

• Address guest concerns promptly and escalate issues to the Restaurant Manager when necessary.

  
  

• Assist the Restaurant Manager with opening/closing duties, including setting up the host stand and reviewing reservations.

  
  

• Track guest counts, wait times, and no-shows to help with forecasting and staffing adjustments.

  
  

• Assist with inventory management, ensuring host supplies are stocked and organized.( pepper, salt, napkins, cutlery etc)

  
  

• Ensure compliance with health and safety regulations.

  
  

• Maintain cleanliness and organization within the restaurant.

  
  

• Support special events or private dining setups as directed by management.

  
  

• Uphold the restaurant’s service standards, ensuring a welcoming and professional atmosphere.

  
  

• Handle high-pressure situations (e.g., long wait times, unhappy guests) with patience and diplomacy.

  
  

• Collaborate with the manager to implement solutions for operational inefficiencies.

  
  

Team Leadership & Floor Coordination

• Supervise and guide Floor staff (Hosts, Runners.) to ensure efficient service.

  
  

• Delegate tasks effectively and ensure team members adhere to timelines and procedures.

  
  

• Oversee the host stand, ensuring smooth transitions between shifts and proper coverage.

  
  

• Communicate effectively with servers, bussers, and managers regarding table status, VIP guests, and timings.

  
  

• Assist in training and guiding new hosts on restaurant policies, seating procedures, and service standards.