Job Description Assistant Manager III (
Job Number:
ASS001060 )
JOB PURPOSE The Assistant Manager supports shop/department managers in daily operations and is prepared to assume the manager's role when required, ensuring the shop maintains and consistently delivers exceptional customer service.
RESPONSIBILITIES
- Supervise the shop's opening and closing procedures to ensure compliance with established protocols for petty cash, reporting systems, and other operational requirements. Ensure timely and secure delivery of these records to the accounting department, adhering to company policies and security standards.
- Handle or assist the manager in ensuring that store licenses and certificates are up-to-date and that employees' official documents comply with local regulations.
- Assign routine and non-routine tasks, assist in scheduling for sales associates, cashiers, and coordinators (where applicable), ensuring all activities are efficiently carried out.
- Greet customers and ensure that shop staff promptly serve them according to high-quality and customer service standards.
- Report operational issues promptly and address customer complaints, providing solutions or escalating as necessary to maintain operational efficiency and ensure customer satisfaction.
- Manage inventory for a major site or large factory, following existing procedures to identify any issues and solve problems.
- Handle or assist managers in managing inventory maintenance/audit and placing product orders to ensure efficient stock management control and product availability.
- Communicate sales plans and targets to the shop/department team, continuously monitor their performance, and advise upper management on necessary corrective actions.
- Communicate with local suppliers, negotiate prices, and place orders as required.
- Assist in recruiting, training, motivating, and evaluating the team to ensure the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
- Specific to Sports Goods: Engage in related activities such as leveraging social media tools to communicate shop events and promotions to customers, ensuring prompt responses to wholesale customer inquiries, and forging connections with local sports clubs and other relevant entities.
- Specific for KIKO: Train the team on product knowledge, makeup application techniques, and effective selling strategies to consistently deliver the KIKO customer experience.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency - Fluency in English.
Technical Skills
- Proficiency in MS Office.
Specific Expertise
- Good product knowledge and understanding of store operating procedures.; Specific for Sports Goods Retail: Active participation in at least one sporting activity and expert knowledge of sporting events.; Skills Specific for Sports Goods Retail: Proficiency in collective game dynamics, project orientation, athleticism/ambassadorship, enthusiasm, collaborative contribution, empathy, entrepreneurial spirit, and responsibility.
EDUCATION
Bachelor's degree in a related field.
EXPERIENCE
General Experience Four to six years of experience in Retail, or a similar role.
Managerial Experience
Two years of experience in a managerial role.
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
Drives Results
Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
Develops Talent
Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.
Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. For example, grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives, backgrounds, etc.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, skillfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation, reduces tensions, and finds optimal solutions. Swiftly recovers from significant setbacks.
Primary Location
: Kuwait-Kuwait, Avenue Mall
