CEO Female Personal Secretary & Call Center Agent

CEO Female Personal Secretary

Job Description

Job Title: Female Secretary

Location: Ardiya (Onsite)

Department: Administration

Job Summary:

A Female Secretary provides administrative support to executives, managers, and other staff. This role requires strong organizational and communication skills to manage day-to-day operations efficiently, including scheduling appointments, handling correspondence, and maintaining office records. The ideal candidate will be detail-oriented, proactive, and have the ability to manage multiple tasks simultaneously.

Roles and Responsibilities

Calendar Management: Organize and maintain the CEO’s schedule, prioritizing appointments, and ensuring seamless time management.

Communication: Serve as the primary point of contact between the CEO and internal/external stakeholders; manage emails, phone calls, and messages.

Meeting Preparation: Coordinate and prepare for meetings by compiling documents, creating agendas, and taking minutes as needed.

Document Preparation: Draft, review, and manage correspondence, presentations, and reports.

Confidentiality: Handle sensitive information with the highest level of discretion.

Project Support: Assist with special projects, research, and data gathering as required by the CEO.

Personal Tasks: Manage personal tasks and errands for the CEO when necessary.

Desired Candidate Profile

Experience: Minimum 3 years as a Personal Secretary, Executive Assistant, or similar role supporting C-suite executives.

Skills: Exceptional organizational and multitasking abilities, with a strong attention to detail.

Communication: Strong verbal and written communication skills.

Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and scheduling software.

Call Center Associate

Job Description

Job Title: Call Center Associate

Location: Ardiya (Onsite)

Department: Customer Service

Job Summary:

A Call Center Associate is responsible for managing inbound and outbound customer calls in a professional and efficient manner. They address customer inquiries, provide product or service information, resolve complaints, and ensure customer satisfaction. The position requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities:

• Handle inbound and outbound calls promptly and professionally.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve customer complaints and concerns by identifying the cause of the problem, offering solutions, and following up to ensure resolution.
• Keep detailed records of customer interactions, inquiries, complaints, and actions taken.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Collaborate with team members and management to improve service and resolve any challenges.
• Adhere to company policies, procedures, and regulatory guidelines.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Required Qualifications:

• High school diploma or equivalent (additional education is a plus).
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proficiency in using computers and call center technology (Microsoft Office, ticketing systems, etc.).
• Ability to work flexible hours, including evenings and weekends if necessary.

Preferred Skills:

• Bilingual skills (English and Arabic).