Customer Service Specialist

Job Req Number:  107501
Time Type: Full Time

Role

As Freight Operations Specialist you will be responsible for providing customer-focused operational support by managing end-to-end freight activities for both import and export shipments. The role ensures accurate documentation, efficient shipment handling, proactive communication, and on-time delivery in line with customer requirements, while maintaining high operational and service standards.

Responsibilities: 

• Monitor shipments in transit and proactively keep customers informed of ETAs, or any transit-related issues.
• Negotiate freight rates with carriers and service providers, update export and import rate sheets on SharePoint
• Send routing instructions and follow up with origin offices, agents, and carriers.
• Coordinate closely with the clearance department to ensure timely customs clearance and final delivery.
• Update the CW1 system with Proof of Delivery (POD) upon completion.
• Update other internal tracking sheets with accurate freight status information.
• Ensure all freight documentation is accurate, complete, and compliant with internal and external requirements.
• Maintain proper records in line with company policies and audit requirements.
• Maintain strong working relationships with clients and customers to ensure a high standard of service.
• Send daily shipment status reports to customers.

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Educational Qualifications & Certifications:

• Diploma / Degree in Logistics & Supply Chain Management or equivalent
• At least 3-5 years of experience in Logistics & Freight Forwarding industry. 

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Competencies

• Excellent interpersonal skills with aptitude to build relationships at all levels in the business.
• Influential communication skills, someone who can lead, and talk with a solution mind-set.
• Good understanding of logistics, freight or supply chain industries and their capabilities. 

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DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.