Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
Ensure proper implementation of company policies and procedures for operational effectiveness
Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved
Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards
Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times
Manage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved
Specific for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchy
Specific for Multimedia: Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reached
Specific for Multimedia: Conduct performance appraisals for department’s staff on a bi-yearly basis
Bachelor’s Degree
3 years of experience in a managerial role
3 years of experience in retail
Strong knowledge and understanding of shop operating procedures
