Customer Excellence Agent
Beirut, LB Full-Time Customer Excellence
Customer Excellence Agent
About Anghami
We’re a homemade startup with international swagger and over 120 million registered users. Based in Abu Dhabi with offices in UAE, Lebanon, Egypt and the Kingdom of Saudi Arabia We're the first Arab tech company to be listed on the New York Nasdaq stock exchange. We are the largest music and audio streaming platform in MENA We pride ourselves in our Users and our Product. We work hard every day to understand the needs and aspiration of our users. We believe that music is ambivalent: It is as social as it is personal. And so we aim at providing users with all the tools and features that grant them the full freedom to explore, share and connect through music.
About the role:
Anghami’s Customer Excellence team is a cornerstone of our user experience. Our priority is to make sure that all our users feel valued, well-assisted and in good hands, every step of the way. If you share our team’s passion for being a fantastic first-line contact with our users, and you enjoy guiding users and resolving their challenges, our team would love to meet you!
Key Responsibilities:
Deliver outstanding support via chat channels and email, adhering to Service Level Agreements (SLAs) to ensure timely resolution of customer inquiries. Address customer inquiries, concerns, and complaints promptly and professionally. Troubleshoot and resolve technical issues efficiently, escalating when necessary. Maintain high customer satisfaction levels by consistently meeting or exceeding our Customer target rates.
About You
Bachelor’s Degree or equivalent Previous experience in Customer Service and Support or a related field is preferable. Exceptional interpersonal and written communication skills Languages: Fluent in Arabic and English Strong troubleshooting skills and proactive problem-solving skills Ability to remain composed, friendly and solution-oriented in all work situations. Exceptional attention to detail and organizational skills Discipline with a drive to always exceed and excel Empathy: A key aspect of customer support is understanding and empathizing with our customers, approaching each interaction with compassion and deep understanding.* Integrity: Our team upholds a high-level of honesty, transparency, and ethical conduct in all interactions with both customers and colleagues.
