Customer Operations Analyst - DMB

Aspire Software is looking for a Customer Operations Analyst to join our team in Lebanon.
Here is a little window into our company:  Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.
By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About the Role We are seeking a Customer Operations Analyst to support the operational foundation of our Customer Success, Customer Support, and Billing functions.
This is a newly created role designed for someone who enjoys bringing structure, visibility, and clarity to complex, evolving operations.
  This role is ideal for someone early in their career—or transitioning into operations or analytics—who is detail-oriented, analytically curious, and motivated to turn fast-moving inputs into reliable outputs.
You will play a key role in supporting customer billing activities while also helping build the internal reporting, operational metrics, and performance visibility needed to understand how the business is operating and where it can improve.
  As a new role, this position offers the opportunity to help define frameworks, governance, and reporting standards, not just execute existing processes.
  Key Responsibilities Billing & Customer Operations Support Support day-to-day customer billing activities, including billing inquiries, usage-based charges, subscription or contract changes, credit requests, and payment method updates.
  Ensure billing inputs are accurate, complete, and aligned across systems and internal records.
  Partner with Finance, Customer Success, Customer Support, and Transactional teams to support accurate, timely billing.
  Communicate clearly and professionally with internal teams and, when needed, externally with customers to explain billing data or operational findings.
  Operational Reporting, KPIs & Performance Visibility  Build and own internal operational reporting, including defining key metrics, reporting structure, cadence, and governance.
  Develop, maintain, and continuously improve recurring operational and KPI reports.
  Partner cross-functionally to determine data sources, tools, and best practices.
  Ensure reporting is accurate, reliable, and delivered consistently.
  Support ad hoc analysis to inform operational and business decisions.
  Process & Framework Development   Document and refine operational and billing workflows to improve clarity and efficiency.
  Apply a continuous improvement mindset to processes, reporting, and tools.
  Identify opportunities to streamline manual or repetitive work using automation, templates, or AI-enabled approaches.
  Bring structure and clarity to fast-moving, evolving operational inputs.
Tools, Technology & Ways of Working   Use Excel extensively for analysis, reconciliation, reporting, and data validation.
  Experiment with tools—both modern and legacy—to determine effective ways to analyze and present information.
  Leverage AI tools to improve efficiency and insight generation.
  Work within CRM, support, billing, financial, and reporting systems.
  Strong proficiency in Excel.
  High attention to detail and comfort working with operational and billing data.
  Ability to thrive in a fast-paced, evolving environment and bring clarity and organization.
  Strong communication skills and ability to work with all levels of an organization.
  Comfort communicating externally with customers when needed.
  Organized, dependable, and deadline-oriented.
  Curious, proactive, and improvement-focused.
  Preferred Qualification 1–3 years of experience in operations, coordinator, analyst, or administrative/billing support roles.
  Exposure to SaaS, subscription-based billing, customer operations, or business operations.
  Experience working with both modern platforms and older technologies.
  Familiarity with CRM, support, billing, or financial systems.
  Interest in operations, analytics, or business performance reporting.
  What Success Looks Like in This Role  Accurate, regularly produced operational and KPI reporting.
  Improved visibility into billing and customer operations for leadership.
  Reliable and timely billing support.
  Clear, scalable operational processes.
  Ongoing improvements driven by data and experimentation.