Front Desk Officer

Location: Verdun, Beirut – Lebanon

Industry: Fitness Boutique / Wellness

Role Overview

The Front Desk Officer is the first point of contact for members and visitors. The role is responsible for delivering a welcoming experience, handling registrations and bookings, managing inquiries, and supporting daily front desk operations to ensure smooth service and high customer satisfaction.

Key Responsibilities

• Welcome members and guests in a friendly and professional manner
• Manage class bookings, memberships, and appointments
• Handle phone calls, messages, and walk-in inquiries
• Process payments and issue receipts when required
• Maintain accurate member records and schedules
• Support sales of memberships, packages, and retail items
• Coordinate with trainers and management on daily schedules
• Ensure reception area is clean, organized, and presentable
• Handle basic administrative tasks and reporting

Requirements

• Previous experience in customer service or front desk roles (preferred)
• Fluent in English
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Basic computer and booking system skills