Senior HR Officer

Our client is a solution provider in the information technology & telecommunication sectors with a focus on the following service areas: IT Infrastructure Solutions, IT Managed Services, Cloud Enablement and Data Centre Infrastructure (including on-premises, public/private/or hybrid), Carrier-grade Telecom Infrastructure, Products and Solutions, Telecom Security, Lawful Intercept, and Fraud Prevention. They operate in UAE, KSA, Pakistan, India, Egypt and South Africa.

Position Title: Senior HR Officer

Summary

We are looking for a Senior HR Officer who is responsible for providing support in the various human resources and functions, which include recruitment, staffing, onboarding, training and development, performance monitoring and employee counseling. The HR Officer will ensure smooth communication and prompt resolution of requests and questions; he/she will also assist in creating policies, processes and documents.

Key Responsibilities:

• Manage day-to-day recruitment activities, including internal and external job posting, headhunting, resume screening, interview scheduling, and candidate interviews
• Compile and maintain the candidates database on our internal system
• Communicate regularly and clearly with managers regarding position requirements, sourcing strategies, candidate assessments, interview strategies, and follow-ups etc...
• Prepare and conduct initial orientation to newly hired employees, and perform check-in meetings with them
• Process documentation and prepare reports related to HR/personnel activities (staffing, recruitment, training, grievances, performance evaluations etc...)
• Coordinate HR projects (meetings, training, surveys etc...) and take minutes when necessary
• Draft and update policies, procedures, and the company handbook to ensure compliance with ISO standards
• Manage performance reviews and KPIs for the employees
• Plan, coordinate, and deliver employee training and development programs
• Address employee inquiries regarding employment visas, HR issues, rules, and regulations
• Maintain and update digital and electronic employee records, including holiday and sickness leaves, and assist with payroll preparation by providing relevant data (absences, bonuses, benefits, leaves, etc.)
• Assist with the termination process, including preparation of separation paperwork, and conducting exit interviews
• Oversee HR events and meetings, and coordinate management-employee communications
• Support internal and external inquiries and requests related to the HR department
• Communicate with public services when necessary
• Foster and maintain a positive company culture
• Ensure and maintain the utmost confidentiality for all sensitive HR information
• Continuously learn the latest HR best practices to improve workplace efficiency

Experience, Skills & Qualifications:

• Bachelors degree in Human Resources or related field
• 3-5 years of experience in a similar HR role in the IT industry
• Strong computer skills in MS Office suite: Word, Excel, PowerPoint, Visio, and Outlook
• Basic knowledge of labor laws preferably in Lebanon, UAE, and Africa
• Excellent organizational skills and time management skills
• Strong communication skills, both written and verbal, with solid presentation abilities
• Team player, proactive and positive attitude
• Fluency in English, French, and Arabic language