After Sales Technician

Industry: Healthcare

Location: Malta

Basis: Full time

Remuneration: Salary + Benefits

Main Duties:

• Perform both mechanical and electrical repairs on company items, either at client sites or in-house
• Manage the procurement of necessary spare parts by liaising with suppliers
• Undergo product training and subsequently provide training to clients on imported equipment
• Log and track all customer complaints and manage all after-sales communications (phone, email, social media)
• Prepare and issue quotations and invoices for all repairs, services, and spare parts
• Review Sales Team quotations from a technical perspective to confirm product suitability and available after-sales resources
• Maintain the quality and technical upkeep of the warehouse, including managing logs for temperature/humidity, pest control, and fire prevention
• Ensure strict compliance with all Storage and Distribution conditions and internal Quality, HR, and Health & Safety procedures
• Conduct Internal Audits and participate in audits of External Service Providers
• Draft, review, and maintain Service, Maintenance, and Quality Technical Agreements
• Keep statistics related to After Sales updated on a monthly basis

What skills do you need?

• Relevant Technical Education - eg. Electrical engineering degrees or similar
• Previous experience in a similar position
• Ability to perform complex mechanical and electrical repairs
• Strong organizational skills for logging complaints, managing statistics, and generating documentation (quotations/invoices)
• Commitment to maintaining high quality and safety standards within the warehouse and service delivery processes
• Excellent communication skills for dealing with clients and suppliers

Eligibility to work in the EU is a must

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