Bilingual (French/English) Call Center Representative - Full-Time, Work From Home

CALL CENTER REPRESENTATIVE - WORK FROM HOME, FULL-TIME ONLY

Calls Experts is a global contact center solution provider with 15+ years of experience in the North American market. Calls Experts is here to help both - those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.

Market: US and CA.

Vertical: Insurance.

You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities:

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects
• Resolve client queries
• Prepare customer spreadsheets and keep online records

Requirements:

• CPU: min 4000 score AMD/i5 8th generation or higher with min 8 GB RAM

Windows 10/11

• Internet: Fiber optic connection
• Ability to work 8/9-hour shifts 5d/week in EST. Shifts between 9am - 9pm EST.

Compensation and Benefits:

• USD $500 basic monthly salary + up to USD $500 bonus/month