Business Operation Analyst – ArrowSphere

Company: Arrow Electronics
Location: Shore 2-A / 2-C, Casablanca Nearshore, Casablanca, Morocco
Work mode: Hybrid (3 days on-site / 2 days remote)

Direct team locations: France, Morocco (+United States)

About Arrow
About ArrowSphere

Role Objective

The Business Operation Analyst is responsible for the structuring, analysis, and operational steering of vendor-related operational data in order to:

• monitor operational activities

  
  
  

• measure current and past performance

  
  
  

• project future volumes and trends

  
  
  

• enable clear sharing and communication of activity insights across international teams

  
  
  

The role is part of a broader operations industrialization initiative, supporting both operations and project teams.

Functional Scope

• Vendor operational data

  
  
  

• Activity monitoring and performance steering

  
  
  

• Reporting and activity projection

  
  
  

• Data models and KPI consistency

  
  
  

• International environment (France / Morocco / US)

  
  
  

Key Responsibilities

• Analyze and exploit operational data stored

  
  
  

• Design, maintain, and optimize SQL queries to support activity monitoring and decision-making

  
  
  

• Understand, document, and challenge existing data models

  
  
  

• Contribute to the definition and evolution of conceptual data models (CDM/MCD) when required

  
  
  

• Define and formalize processes, procedures, and operating models (SOP / MODOP) related to operations and data usage

  
  
  

• Define reliable, traceable operational KPIs

  
  
  

• Produce clear operational reports covering:

  
  
  

  • past activities

    
    
    

  • current activities

    
    
    

  • short- and mid-term projections

    
    
    

• Propose and implement activity monitoring mechanisms aligned with operational needs

  
  
  

• Use Excel (XLS) for analysis, consolidation, and data restitution when relevant

  
  
  

• Ensure clear communication and shared understanding of insights across France, Morocco teams

  
  
  

• Actively contribute to the standardization and industrialization of operational practices

  
  
  

Key Accountabilities

Data & consistency

• Ensure reliability, coherence, and usability of vendor operational data

  
  
  

• Ensure alignment between data, KPIs, and operational reality

  
  
  

Monitoring & projection

• Build relevant activity monitoring indicators

  
  
  

• Provide a consolidated and forward-looking view of operations

  
  
  

Industrialization

• Standardize analysis and reporting practices

  
  
  

• Improve scalability, readability, and repeatability of operational processes

  
  
  

Required Profile

Business Operation Analyst, strongly oriented toward data and operations.

Skills & Experience

• Higher education degree (business, engineering, or equivalent)

  
  
  

• 4+ years of experience in operational data analysis, activity steering, or operations

  
  
  

• Advanced SQL skills (complex queries, joins, aggregations, data consistency checks)

  
  
  

• Solid understanding of data models and conceptual data models (CDM/MCD)

  
  
  

• Ability to translate raw data into actionable operational insights

  
  
  

• Strong proficiency with Excel (XLS) for analysis and reporting

  
  
  

• Experience in B2B / vendor environments is a plus

  
  
  

• Comfortable working in distributed international environments

  
  
  

Languages

• English: fluent

  
  
  

• French: fluent

  
  
  

Expected Qualities

• Strong analytical rigor

  
  
  

• Structured mindset

  
  
  

• Attention to detail and data consistency

  
  
  

• Ability to clearly communicate complex analyses to non-technical stakeholders

  
  
  

Do you see yourself as our future colleague? If yes – send us your application in English.

#LI-KZ1#LI-HYBRID