ECS EMEA - Business Transformation Analyst
Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Job Id R227711 Posted Date: 11/22/2024 JOB DESCRIPTION
Position:
ECS EMEA - Business Transformation Analyst
Job Description:
Job Description
About the job: You will join our
Business Transformation Salesforce Business Analyst team which is focused on
implementation and customization of the new core applications ecosystem with contains CRM based on Salesforce, ERP systems as main brand applications within the Arrow ECS
EMEA region.
On a daily basis you will
interact with internal and external stakeholders from different countries
to enhance and develop our CRM implementation.
Your role will be to
cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for
ensuring the quality and
support our business community as subject matter expert. What you will be doing at ARROW:
Establish and maintain the ongoing
evaluation of business processes across the EMEA region. Delivery of key documents for
simplifying pan–EMEA decisions regarding changes in the process and functional / reporting requests. Scope of the key decisions includes:+ Key decision definition
+ Benefits / risks analysis
+ Various plans explanation
+ Financial impact / model and statistics
+ Recommendations
+ Proposal of implementation plan
+ Decision sign off
Gathering functional requirements and priorities from all EMEA business partners and delivering it to IT. Acts as
the single point of contact for the business community for business requirements. Responsible for
managing the review and validation of functional specification documents. Managing
user acceptance tests of delivered solutions. Monitoring whole process and
thinking of continuous improvement, analyzing reports and ROI measurements.
We are looking for
experienced professional with solid background in
business analysis and Salesforce projects. We are also looking for people who are naturally
empathetic, eager to
share their ideas and determined to
solve problems, so
analytical skills and attention to detail are also desired.
Skills/Experience Required:
At least 5 years of experience in similar role. Experience in
CRM implementations. Experience dealing with Sales, Operations, Business processes. Good SFDC functional knowledge (Sales, cloud, service cloud, Experience cloud). Organizational skills. Able to analyze functional needs and requirements from technical point of view. Excellent written and spoken communication skills in English. Ability to work independently when needed.
Knowledge of tools: Microsoft Visio, Power Point
. Skillset on Salesforce platform and technology (Agile project methodology) Knowledge of Microsoft Dynamics suite will be a plus.
#LI-YB1
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time*
Job Category:
Business Support
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