IT Co-worker (Application Support)

3 countries - Kuwait, Jordan, and Morocco, 
1800 employees, 
40+ nationalities,
serving millions of customers every year to create a better everyday life for the many people.

A Smile, Common Sense, Passion for home furnishing, and Leadership; that's what we need in IKEA Al-Homaizi Kuwait - a company that believes in developing business through our Co-Workers.

Our energy comes from creating a better everyday life for the many people.

We simply recruit based on Values, Competence, Potential for growth, and Diversity. Our keywords are Home, People, Happiness, Development, Leadership and Passion. We hire and treat our co-workers in a manner that does not discriminate

This is us in IKEA Al-Homaizi Limited.

Join us to bridge your dreams and unique ideas within an organization that believes in People.

A day in your life with us:

The Application Specialist’s primary responsibility is to carry out the configuration and development activities for the company’s Microsoft Dynamics NAV system & Business Central and to resolve the end-user’s day-to-day issues. the primary focus will be technical liaison to business groups for application support.

• Good Knowledge on MS Dynamics NAV & Business Central software and components in all functional areas.
• Debug system problems, and craft resolutions.
• Write reports using C/AL, SSRS, and Visual Studio
• Installation and implementation of service packs and hot fixes as needed.
• Coordinate and contribute to end-user training including system documentation and training materials.
• Assist with functional specifications of customizations and integrations required for NAV implementations.
• Other duties as assigned.

Who are you ?

• Up to 3 years’ experience in a similar role.
• IT Related bachelor's degree or computer diploma / certificate.  
• Communication skills should be very clear in both written and spoken.
• Strong identification with the IKEA culture and values
• High interest in home furnishings, people´s life at home and the IKEA range
• Understand Computers, Network and Hardware fundamentals.
• Excellent troubleshooting and problem-solving skills
• Operational and procedural knowledge of Navision, DOMS, SMGF and Ecommerce
• Understanding of User experience and User Journey.
• Knowledge of troubleshooting different IKEA Business Tools
• Experience of working in a customer-focused service industry
• Up to date knowledge of market trends on different applications which support IKEA Business.
• Able to handle simultaneous issues during peak times and capabilities to resolve them on time.
• Experience customizing NAV 2009 R2, NAV 2015, NAV 2016, Business Central, D365 F&O.
• Install and Configuration certifications will be an added advantage.
• Functional knowledge of the Finance Management, Sales & Marketing, and Purchase, Warehouse

A few more details for you
This position is full-time and is located in Morocco. Some travel may be required. 

Please send your CV in English and tell us why you would be a good fit for this role.