Summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. Description
Description of Role
- Key technical resource for the customer.
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
- Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
- Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups.
- Continually learn and grow professionally.
- Analyse problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
- Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
Required Skills & Capabilities
- Teams Meetings & Live Events
- Teams Phone Calling Plans
- Teams Phone Devices
- Teams Phone Direct Routing
- Teams Phone Mobile
- Teams Phone Operator Connect
- Teams Phone System Foundation
- Teams Premium
- Teams Rooms
Technical Experience
- Deep understanding in Teams Voice architecture.
- Experience with Migrations to Microsoft Teams, including Phone and Rooms.
- Deep troubleshooting skills with Teams Phone and media optimization.
- Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
- Experience delivering proactive services, such as workshops and technical assessments.
Role Requirements
- Fluent French / English oral and written communication.
- Strong technical writing, presentation and training skills.
