Retail Store Manager

The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

• Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
• Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
• Apply the Apple planogram
• Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives
• Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
• Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
• Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
• Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
• Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
• Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction
• Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
• Managers on a regular basis
• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
• Work closely with the HR Department on staffing needs and training plans
• Ensure that the company’s policies and procedures are implemented/applicable at all times

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans.

Bachelor’s degree in Business Administration or any other related field.

At least 5 years of relevant experience.

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