Sales Support Executive

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

We are the team that is responsible for customer account development enabling us to sell various services offered by the organization. Although our primary responsibility is to drive sales for the Retail Index portfolio, however, as generalist sales team, we are also responsible for opening commercial discussions for all other verticals led by the specialist sales team.
This position is responsible for supporting the account development team. The key roles of this recruit will be to support the sales team with pre and post sales activities, Additionally, the recruit will need to learn NIQ platforms ( MS Dynamics…).

JOB PURPOSE

Support the  commercial team in administrative, pre- and post sales activities.

RESPONSIBILITIES

Manage the billing

• Collaborate with billing team & monitor invoices for accuracy and timelines
• Ensure all billing details align with client contracts, agreements, and internal policies.
• Manage and update client accounts with correct data.
• Keep records of clients financial documents (including contracts & purchase orders), with full alignment with the commercial team.

Focus on collections

• Monitor outstanding invoices and follow up with clients to ensure timely payments.
• Develop a structured process for payment reminders, escalation locally and to the region, with full alignment with NIQ processes
• Work with the sales team to address and resolve billing discrepancies with clients
• Keep continuous contact with clients to avoid any delays and explain NIQ processes to financial teams at the client side.

Analysis and records

• Track key financial metrics such as billing accuracy, payment timelines, and DBOs
• Support in getting the right reporting and be able to present this in the relevant NIQ meetings.

Client Communication

• Act as the primary point of contact for client queries related to billing and payments, and be available to make things easy for admin, purchase and finance teams at the client side.

Internal Cooperation

• Collaborate with sales and finance teams at NIQ to ensure smooth workflow for billing and collections.

Resolving Issues with Blocked Payments

• Be able to address blocking points with some clients and solve the problem in full coordination with commercial team.

A LITTLE BIT ABOUT YOU

Highly motivated and self-driven, with a proactive approach and a strong ability to thrive in fast-paced, deadline-oriented environments.
Meticulous attention to detail, with a proven commitment to ensuring accuracy and completeness of information.
Capable of managing multiple projects/responsibilities at once while prioritizing tasks effectively.
Resourceful, curious and an eager to learn mindset.

Qualifications

• University degree in Business, Marketing & Sales, or Finance
• Professional experience in customer focused, sales or sales support roles
• Proficient in Excel, PowerPoint and Power BI
• Strong and articulate communication skills –can build strong professional relationships with diverse stakeholders
• Comfortable working in a digital-enabled environment
• Problem solving skills.
• Positive communication skills
• Team work believer
• Fluent in spoken and written English & French.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion