Technical Support Engineer (with French and English)
Morocco Customer Success Department – Support Team / Full-time, Remote / Remote Ajax Systems is a developer and manufacturer of Ajax wireless security systems with smart home capabilities. We are a full-cycle company, which means that we do everything from idea generation and development to mass production. There are 135+ devices in the Ajax line: they protect the premises from robbery, fire, and flooding and provide an opportunity to control electrical appliances. Our company is a Ukrainian success story, a place of incredible strength and energy.
Today, Ajax protects more than 2,5 million users in 169 countries. Ajax has been awarded Europe's highest security awards.
Support is a team that helps customers in 187 countries worldwide, 24/7, 365 days a year, through various communication channels: e-mail, social media, phone, messenger, and website. We communicate in dozens of languages and help solve user problems here and now.
We are looking for a passionate and talented
Technical Support Engineer.Key requirements:
+ Degree in tech/engineering
+ Knowledge of the basics of physics/electrical engineering
+ Advanced English and French Languages
+ Experience in communication with customers
+ Experience with CRM systems and telephony will be an advantage
Responsibilities:
+ Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
+ Investigate, troubleshoot, and resolve client issues related to our product/service
+ Escalate complex issues to the appropriate team as necessary
+ Document and track customer interactions and problems in the customer relationship management system (CRM)
+ Help customers understand the features and benefits of products/services
We offer:
+ Freedom to make decisions and implement ideas
+ The driving team and zero-bullshit culture
+ Free English courses
+ Ajax security system kit (participation in the beta test project — receiving and testing new gadgets before their release)
+ Schedule: Tue-Fri 10:00 - 20:00 (1 hour break)
