Entity:
Aga Khan University
Location:
Karachi
Introduction:
The Aga Khan University was found in 1983 as Pakistan’s first private university, Aga Khan University is a not-for-profit institution and an agency of the Aga Khan Development Network. Starting in 2000, the University expanded to Kenya, Tanzania, Uganda, United Kingdom and Afghanistan. AKU began life as a health-sciences university.
The Aga Khan University Examination Board (AKU-EB) is the first private-sector university-led trans-provincial Board (awarding body) in Pakistan established through the Ordinance of the Government of Pakistan. The Board offers high-quality examinations for Secondary School (grades 9th and 10th - SSC) and Higher Secondary School (grades 11th and 12th - HSSC/ FSC) qualifications for public and private schools across Pakistan. The Board also offers a Middle School Programme (MSP) for grades 6th–8th students and its registered schools engage a globally accepted approach, Project-Based Learning (PBL) to implement the MSP. The PBL is considered as a foundation of the AKU-EB MSP, helping schools foster sense of purpose and leadership in young learners.
At the heart of AKU-EB’s mission is to shift teaching and learning away from rote learning and move towards higher order thinking, preparing students for higher education and lifelong learning. The Board is evaluated internationally for implementing global best practices, making AKU-EB qualifications credible and recognized globally.
AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for ensuring and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Aga Khan University invites applications for the position of Associate (IT) in the Examination Board.
Responsibilities:
Reporting to the Senior Manager (Operations), you will be responsible for:
- providing first-hand IT related technical support including network to Examination Board staff members
- coordinating with central IT department and/or external service providers to ensure smooth IT operations for AKU-EB
- maintaining network infrastructure, including routers, switches, troubleshoot network connectivity issues and ensure network security and firewalls.
- maintain inventory and updated record of CCTV owned by Examination Board
- monitoring EB servers on regular basis and provide related rights to the users
- providing technical assistance and support to end-users, resolving hardware, software, and network issues. Respond to IT-related inquiries and offer guidance on problem resolution
- administrating user accounts, permissions, and access control for various systems. Ensure the secure operation of servers and IT systems
- implementing and maintaining security measures to protect against cyber threats and virus. Conduct security audits and vulnerability assessments
- developing SOPs and maintain documentation for relevant activities
- providing technical support during exam papers printing operations. Provide training to staff on IT systems and best practices. Promote efficient and secure use of technology resources
- establishing and managing data backup procedures to safeguard critical information. Provide plans for regular backup of students' scripts.
- administering e-Marking software and platforms, including user management, permissions, and system configuration. Implement system updates, patches, and enhancements. Provide support to Subject specialist, Sr. Markers, Markers and staff on e-Marking tools and processes
- addressing user inquiries and issues related to e-Marking systems
- overseeing the storage and retrieval of Marking data through e-Marking systems.
- ensuring data accuracy and security
- setting up and configure remote e-Marking in different regions of Pakistan
- providing technical support during e-Marking
- performing routine maintenance and cleaning of scanning equipment to ensure optimal performance
- working with digital archives and databases to manage and maintain digitized script collections
- installing and setting up CCTV cameras, monitors, and related equipment according to planned specifications in all exam centres of Pakistan
- configuring and calibrate cameras for optimal performance
- performing routine maintenance to ensure all cameras and recording systems function correctly
- diagnosing and repairing equipment malfunctions promptly
- integrating CCTV systems with other devices like mobile phones, tablets for live footages. Monitor live video feeds and review recorded footage as needed. Maintain video archives and backup systems for security and audit purposes
- providing training and technical support to end-users, including IT staff and CCTV Monitors. Troubleshoot and resolve user issues promptly
- facilitating towards improvement of media and sound system arrangements for listening exams to be conducted in Annual and Re-sit Examination
- setting up and maintain c-Marking terminals' network for AKU-EB examinations
- providing technical support for results compilation and declaration
- any other duties assigned by supervisor.
Requirements:
You should have:
- a graduate Degree in IT (Preferably 16 years of education)
- at least five years' experience in relevant field. Exposure to Public examinations is desirable.
- strong IT skills
- good English communication, presentation, and administrative skills
- strong focus on Customer Service Orientation Skills
- ability to work well in team
- strong knowledge of CCTV Setup and configuration.
Comprehensive employment reference check will be conducted.
