Client Engineer

The Client Engineer is responsible for ensuring that client systems are effectively configured, maintained, and supported. The role involves interacting with clients to understand their needs and providing solutions that enhance their experience with our technology offerings. The ideal candidate possesses excellent technical skills, strong customer service abilities, and the capacity to work both independently and collaboratively.

Description:

• Responsible for managing the assigned (NBD) calls efficiently.
• Responsible for Verifying the Service Tag before going to start service.
• Responsible for transporting parts without damage to the customer site.
• Fill the complete requirement of DFSM and provide the faulty motherboard and processor pictures with the box.
• Responsible for Diagnosing technical issues, performing system upgrades, and ensuring optimal device performance.
• Responsible for providing excellent customer service, maintaining service records, and collaborating with support teams.
• Responsible for providing the faulty parts PPIDs on DFSM.
• Ensure proper use of the DFSM app onsite as per Dell guidelines.
• Responsible for updating and guiding the customer for call wrap-up.
• Responsible for onsite installation, maintenance, and repair of Dell hardware and software products if any case going to completion so relog and guide to customer