Network Manager (SD-WAN)

WE’RE HIRING AS A NETWORK MANAGER (SD WAN) IN INDIA!

Excis is a global organisation driven by people, innovation and collaboration.

Role Summary

The Network Delivery Manager (SD WAN) is responsible for overseeing the end-to-end delivery, operations, and continual improvement of enterprise network services. This role manages a team of network engineers, administrators, and security experts, ensuring robust, secure, and high-performing network infrastructure across Cisco Viptela, SD-WAN, LAN, WAN, Routing & Switching and pharma domains. The manager drives operational excellence, client engagement, and cost optimization, while ensuring compliance with industry standards and business objectives.

Key Responsibilities

• Viptela Design Authority: Serve as the design authority for the global Cisco Viptela SD-WAN fabric, including the architecture of vManage, vSmart, vBond, and vEdge/cEdge components across large-scale campus, branch, and data center environments.
• Complex Policy Design: Architect and implement advanced service policies, data policies, and application-aware routing (AAR) to guarantee Service Level Agreements (SLAs) for critical business applications (e.g., VoIP, video conferencing, cloud SaaS).
• Network Transformation: Lead the strategic planning and execution of migrating traditional MPLS/VPN environments to the SD-WAN fabric, ensuring zero-downtime cutovers and managing co-existence scenarios.
• Cloud Integration: Design and implement robust SD-WAN integration with public cloud providers (AWS, Azure) using cloud on-ramps, virtual gateways, and optimizing connectivity to SaaS platforms (e.g., Office 365).
• Viptela Components: Expert-level knowledge of the entire Viptela architecture, including OMP (Overlay Management Protocol), TLOCs, and IPsec tunneling.
• Routing: Mastery of underlying routing protocols (BGP, OSPF, EIGRP) and their interaction with the SD-WAN overlay.
• Cloud Integration: Proven experience with cloud on-ramps and virtual Viptela deployments in AWS/Azure.
• Automation: Proficiency in automation/scripting using vManage API, Python, and/or Ansible.
• Security: Strong understanding of security controls in an SD-WAN context (Cloud Security/Umbrella, ZBFW).
• Technical understanding of cloud networking and integration with SD-WAN (e.g. AWS, Azure).
• Excellent knowledge of networking principles including TCP/IP, routing protocol (OSPF, BGP, EIGRP), WAN/LAN architecture.
• Ensure operational hygiene: proactive monitoring, troubleshooting, documentation, and compliance with ITIL processes.
• Oversee capacity planning, reporting, and disaster recovery for network infrastructure.

Escalation Management

• Act as the primary escalation point for critical network incidents and service disruptions.
• Lead root cause analysis and implement corrective actions for recurring issues.
• Ensure timely resolution of escalated issues and communicate effectively with stakeholders during critical events.

Resource Hiring & Team Leadership

• Lead the recruitment, onboarding, and development of network engineers, administrators, and security experts.
• Ensure effective resource allocation and workforce planning to meet delivery demands.
• Foster a culture of collaboration, innovation, and continuous learning within the network team.

KPIs & Success Metrics

• Achieve and maintain PCSAT scores of 9+ for network services.
• Ensure SLA compliance (availability, incident response, resolution times) above 98%.
• Optimize cost of delivery through efficient resource utilization and automation.
• Track and report on network performance, security incidents, and service improvements.

Continual Service Improvement (CSI)

• Lead CSI initiatives: process enhancements, automation, adoption of new technologies (AIOps, orchestration, cloud platforms).
• Foster a culture of innovation and continuous learning within the network team.
• Conduct root cause analysis and implement corrective actions for recurring issues.

Client Engagement

• Build and maintain strategic relationships with internal and external stakeholders.
• Ensure proactive communication and transparency in delivery performance, risks, and opportunities.
• Represent network delivery in executive forums and contribute to client success planning.

• 15+ years in network delivery/operations, with hands-on experience in Cisco, AWS & Azure network, Riverbed and other enterprise network technologies.
  
• Strong expertise in routing & switching (Cisco ACI, Cisco Wifi, Cisco Meraki, Cisco SDN, Cloud Networking, BGP, OSPF, EIGRP, MPLS, VLANs), VPNs, load balancers, and network security concepts.
  
• Experience with network monitoring tools (Solarwinds, Zenoss), capacity planning, and reporting.
  
• Proven track record in managing network incidents, troubleshooting, and escalation management.
  
• Familiarity with ITIL processes and service management frameworks.
  
• Excellent leadership, communication, and stakeholder management skills.
  

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Certifications: CCNP, CCIE, ITIL. Experience in managing delivery for regulated environments and compliance-driven industries.

At Excis, your work matters. As a NETWORK MANAGER (SD WAN), you’ll play a key role in planning, executing, and monitoring projects, ensuring timely delivery and smooth collaboration across teams. We offer a supportive environment that fosters professional growth, continuous learning, and cross-functional teamwork. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation, organization, and operational excellence.

Ready to make a difference and grow your career? Apply now to join Excis in India!