Senior Coordinator / Coordinator (Research), Paediatrics & Child Health -MC

Coordinator (Research), Paediatrics & Child Health -MC

Introduction

The Outreach and Research Programme of the Department of Paediatrics and Child Health has ten community-based field sites across Pakistan (including four in Karachi) and focuses on research for the betterment of women and child health. The Department has a Nutritional Research Laboratory as well as an Infectious Disease Research Laboratory that caters to the needs of its research projects. It has well-acclaimed work to its credit both at the national and international level.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between the diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

You will be responsible to:

• assist Manager in development of the Department / Section’s operating budgets, feasibility studies, goals, volumes, and revenues. plan resources, operational and capital Expenditures in conjunction with area leads.
• assist Manager in development of policies and procedures, documentation tools, etc for the department according to AKUH and Department’s vision and mission.
• Acquire good knowledge and command on patient care and other SAHL applications especially OPMS, CCMS, CPS, NPS, ADT, etc.
• Supervise a team of direct and indirect care provides (where applicable), orient, train, and mentor junior staff in task-oriented activities.
• Ensure accurate record-keeping and reporting for quality, clinical, statistical and financial activities and KPIs on standard formats. Review monthly budget and other variance analysis, develop strategies to address gaps, and prepare detailed reports, including trend analyses, to support departmental and institutional decision-making.
• participate in quality improvement initiatives, quality projects, quality and JCIA audits. Compile audit outcomes and provide analyses to enhance processes and performance.
• maintain & update files of faculty & staff as per JCIA standards
• timely complete, compile and submit OPPE - “On-going Physician Practice Evaluation”
• ensure completion of requirements for credentialing process of faculty/Allied Staff
• provide support in planning, organizing and executing various events CME / CPD, Retreats, Seminars Workshops & Symposiums (National /
• International level), Arrange logistics for Departmental Events at all Levels
• be able to raise MSR, PR and ROP in the PeopleSoft and track request status and follow up.
• coordinate and supervise outpatient and inpatient operations, including scheduling appointments and overseeing patient registration, cash handling/collection, slot management, waiting list, new enrolments and lost patients count, etc. Manage audits trails as per defined policy timelines
• manage departmental petty cash with register, facilitate petty cash audits.
• monitor duty rosters, monthly overtime reports, and monthly performance and compensation summaries.
• ensure adequate resource and inventory management including room allocations, managing equipment and supplies inventories.
• conduct regular rounds to address environmental issues and patient queries and ensure smooth operations.
• work collaboratively with multidisciplinary teams Physicians, Nurses, allied staff, support services including Finance, PBSD, Marketing, HR, Call Centre, Purchase, housekeeping, Facilities, Biomedical and MEP, etc, to ensure smooth operations and high level of patient facilitation and experience.
• undertake any other tasks assigned by the Manager, Principal Investigator, Chair, or Vice-Chair.

Requirements:

You should have: 

• a bachelor's Degree, Master’s would be preferred
• 3 – 4 years’ experience in an administrative role preferably in a healthcare operations and academics set up
• good report writing skills and computer skills, with hands on of MS Excel (advance), MS word and Power Point, Visio, SPSS
• good communication and interpersonal skills
• must possess good administrative and analytical skills
• ability to manage time and prioritize tasks effectively
• resilient and ability to cope with work pressure
• motivated and willing to adopt changes
• excellent Team Player.