ServiceNow Developer/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

• Provide support for Global ServCo initiatives by developing and delivering functionalities within the ServiceNow platform.
• Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy, and maximise reuse opportunities.
• Create and update Technical Documents when required.
• Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely.
• Ensure development is completed as per the customer’s requirements and provide consultation/technical support to the development wherever required.
• Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects.
• Identify opportunities to improve the application/streamline development activities wherever required and promote/drive innovation in technologies, processes and tools.
• Use scripting tools to automate routine tasks being done in the ServiceNow platform.
• Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution.
• Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team.
• The role will report to the ServiceNow Platform Lead