IT Service Desk Engineer L2

Responsiblities:

• Handle issues escalated by L1 support that require deeper technical knowledge.
• Documentation creations and keeping it up to date 
• Projects self-handling
• Perform in-depth administrative tasks for internal IT services
• Diagnose and resolve complex issues. 
• Document all troubleshooting steps and resolutions clearly in the ticketing system. 
• Perform in-depth administrative tasks for internal IT services
• Implement service enhancements and updates.
• Monitor and maintain system health and performance for all supported platforms

Requirements:

• Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
• Advanced level of Google workspace management
• Proficiency in various operating systems (Windows, macOS, Linux, Android, IOS) and their installation, maintenance, and troubleshooting
• Responsible attitude toward assigned tasks and a keen eye for detail.
• Practical experience in managing global corporate IT systems: Google Workspace (full admin support), Google Cloud Console, Skyvia (integration and data handling), SpinOne (backup, security policy enforcement), Tapirx (admin panel and database management), Torii (SaaS management), Microsoft 365 (advanced configuration and administration)
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong communication skills, both written and verbal.
• Experience with IT Asset Management Systems.
• Experience in a self-driven role within a technology-focused organization.
• Experience in diagnosing and resolving hardware, software, and network issues.
• Familiarity with networking concepts (TCP/IP, VPN etc.,).
• Proficient in Mobile Device Management (MDM) and identity providers like Okta.
• Knowledge of networking (LAN/WAN, DHCP, DNS, etc.).
•  Microsoft 365 (advanced configuration and administration) - nice to have
• Experience with Jira/Confluence