IT Specialist

The IT Specialist is responsible for providing technical expertise, maintaining IT systems, and ensuring reliable, secure, and efficient technology operations. This role focuses on hands-on technical support, system administration, and implementation of IT solutions to support business needs.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Technical Support & Operations

• Provide Level 2 / Level 3 technical support for hardware, software, and network issues.
• Diagnose and resolve complex IT incidents and problems.
• Monitor system performance and ensure system availability.
• Maintain system documentation, configurations, and procedures.

Infrastructure & Systems Management

• Support servers, networks, storage, and cloud services
• Manage user accounts, access rights, and permissions (Active Directory / Azure AD)
• Assist with system patching, upgrades, and deployments
• Ensure backup, recovery, and data protection processes are followed

Cybersecurity & Compliance

• Implement and monitor cybersecurity controls (antivirus, EDR, firewall rules)
• Support vulnerability management and remediation
• Enforce security policies, password standards, and access controls
• Assist in security incident response and investigation

Applications & Tools Support

• Support enterprise applications (ERP, CRM, POS, HR systems, Microsoft 365)
• Troubleshoot application issues and coordinate with vendors
• Assist with system integrations and automation tasks

Project & Improvement Support

• Participate in IT projects, migrations, and technology rollouts
• Identify opportunities for system improvements and efficiency gains
• Assist with testing, documentation, and user training

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Relevant technical diploma acceptable with strong experience.
• 3–6 years of hands-on IT experience.
• Experience supporting enterprise IT environments.
• Exposure to both infrastructure and end-user support.
• Windows / Linux server administration.
• Networking (LAN, WAN, Wi-Fi, TCP/IP).
• Active Directory / Azure AD.
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Backup and recovery solutions.
• Basic cloud platforms (Azure / AWS).
• Microsoft Certified (Azure, M365)
• ITIL Foundation