Learning and Quality Manager

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The Learning & Quality Manager will play a pivotal role in the development and implementation of training, learning, and quality assurance initiatives to ensure that our team members have the skills, knowledge, and competencies necessary to exceed guest expectations. This role is ideal for a passionate, results-driven individual who is committed to maintaining high standards of service and continuously improving the skills of our team.

Key Responsibilities:

• Develop, implement, and manage training programs to enhance employee skills, engagement, and performance across all departments
• Coordinate and deliver training on guest service, leadership, operational procedures, and compliance requirements
• Conduct needs assessments to identify training gaps and create tailored learning solutions
• Foster a culture of continuous learning and professional development, ensuring staff are well-equipped to deliver exceptional guest experiences

• Monitor and evaluate the quality of service standards across all hotel departments
• Conduct regular audits, inspections, and reviews to ensure adherence to brand standards, policies, and procedures
• Collaborate with department heads to identify areas for improvement and implement corrective actions
• Analyze guest feedback, reviews, and internal performance metrics to identify trends and opportunities for enhancement

• Lead and mentor a team of trainers and quality assurance staff, fostering an environment of collaboration and high performance
• Establish and maintain strong working relationships with department heads to ensure alignment of training and quality initiatives with operational goals
• Provide coaching and support to staff at all levels to encourage growth, development, and a high standard of service

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Proven experience (5+ years) in a Learning & Development and Quality Assurance role within the hospitality industry, ideally in a luxury hotel or resort setting
• Strong knowledge of training methodologies, learning technologies, and quality management systems
• Excellent communication and presentation skills, with the ability to engage and inspire a diverse workforce
• Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously
• A passion for customer service excellence and a keen eye for detail
• Bachelor’s degree in Hospitality Management, Human Resources, or a related field. Relevant certifications in Learning & Development or Quality Management are a plus

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.