Room Attendant

The Room Attendant, reporting directly to the POSITION, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail. 

KEY RESPONSIBILITIES 

• Clean and tidy guest rooms, including changing bed linens, making beds, dusting, vacuuming, mopping, and cleaning bathrooms as per company and brand standards. 

  
  

• Replenish guest amenities and supplies such as towels, toiletries, and drinking glasses.

  
  

• Remove trash, dirty linens, and room service items from guest rooms.

  
  

• Clean and disinfect sinks, toilets, showers, bathtubs, and bathroom floors.

  
  

• Restock bathroom supplies such as soap, shampoo, tissue, and towels.

  
  

• Respond to guest requests promptly and with courtesy, ensuring guest satisfaction.

  
  

• Report any lost and found items to the Housekeeping Supervisor or Front Desk immediately.

  
  

• Report any maintenance or repair issues such as broken furniture, fixtures, or lighting.

  
  

• Ensure housekeeping carts are stocked with supplies and linens at the beginning and end of each shift.

  
  

• Maintain proper storage and use of cleaning products, ensuring compliance with safety standards.

  
  

• Cleaning public areas of the hotel, including hallways, elevators, lobbies and other front and back of house areas. 

  
  

• Follow hotel policies and procedures regarding health, safety, and cleanliness standards.

  
  

• Adhere to regulations and procedures for the use and storage of cleaning chemicals.

  
  

• Report all missing items from room (e.g. Irons/hair dryers, etc.) to the senior Housekeeping team. 

  
  

• Handles items for ‘lost and found’ according to the hotel policies.

  
  

• Is responsible for following the SOPs. 

  
  

• Ensures 100% compliance with all mandatory training