Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Key Responsibilities
Team Leadership & Supervision
- Lead, coach, mentor, and motivate a large stewarding team
- Ensure all stewarding staff arrive on time, properly groomed, and ready for their shifts
- Assign workstations and tasks during line-up / briefings (start of shift) and pass on necessary information about events / banquet orders
- Conduct individual development discussions, performance reviews, and corrective action when needed
- Provide training to kitchen stewards in all duties, including chemical usage, sanitation standards, equipment operation, etc.
Operational / Back-of-House Management
- Supervise the cleaning, organization, and sanitation of kitchens, storage rooms, dishwashing areas, back‐of‐house hallways, loading docks, and equipment
- Oversee opening and closing tasks / checklists for stewarding shifts
- Coordinate with culinary, banquet, and restaurant teams to ensure that stewarding support is aligned with service needs and event setups
- Conduct regular inspections / walkthroughs with the Chief Steward / Assistant Steward to ensure compliance with cleanliness, equipment condition, storage, and sanitation standards
- Manage inventory: chemicals, cleaning supplies, replacement equipment, etc.
- Monitor breakage of items (china, glass, silverware) and remove chipped or damaged items from circulation
- Ensure all equipment is working properly; report or coordinate maintenance / repair as needed
Health, Safety & Compliance
- Enforce hygiene, sanitation, and food-safety protocols, including local health regulations (e.g., HACCP) and the hotel standards
- Ensure proper handling, storage, and use of cleaning chemicals
- Maintain a safe working environment; enforce safety rules, proper use of PPE, correct chemical dilution, etc.
- Take part in or lead health & safety / hygiene inspections, pest control measures if needed
- Ensure compliance with environmental / waste management policies (garbage removal, recycling) as per hotel standards
Banquet / Events Support
- Review Banquet Event Orders (BEOs) to ensure stewarding requirements (china, glassware, silver, equipment) are met
- Ensure timely setup and breakdown of banquet equipment in coordination with F&B / culinary teams
- Maintain ready stock of items for special events; ensure storerooms are organized
Communication & Coordination
- Facilitate inter-departmental communication (e.g., with kitchen, F&B, events) to align on requirements, shifts, and inventory
- Participate in departmental meetings, shift briefings, and operational planning
- Maintain accurate records (logbooks, shift reports, inventory, breakage)
Staffing & Scheduling
- Assist in roster planning / scheduling for stewarding teams to match demand (peak service times, banquet events)
- Fill stewarding positions as needed (e.g., assign extra staff during high-volume or events)
- Provide shift handovers / pass-offs (using logbooks or written reports) to next shift supervisor
Qualifications
- Previous stewarding supervisory experience in a luxury hotel and/or resort
- Ability to manage a large team, coach, and develop team members
- Good understanding of cleaning chemicals, sanitation techniques, kitchen equipment, dishwashing machines, back-of-house workflows
- Familiarity with food-safety standards (HACCP), health regulation compliance
- Good verbal and written communication (English), ability to coordinate with multiple departments
- Able to oversee inventory, scheduling, event setup, and maintenance tasks
