Technical Support Engineer

Technical Support Engineer

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC/demo to partners/end users
• Respond to after-hours support queries during assigned rotations and escalate issues if needed

Bachelor’s degree in Computer Science or any other related field

At least 3 years of relevant experience

One or more vendor technical certifications would be a plus.

Hardware infrastructure: HPE or DELL or Lenovo.

Virtualization/Containers: VMWare or Nutanix or KVM or Docker or OpenShift

Networking: Cisco or Juniper or Extreme or Aruba

Security: Fortinet or Palo Alto or Trend Micro

Microsoft: AD/Exchange/File/SQL. Oracle is a plus

Scripting and API skills

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