Technical Support Engineer

A Snapshot of Your day

In a typical day as a Technical Support Engineer at Siemens Energy, you would provide technical assistance to customers facing operational issues and breakdowns, ensuring they receive timely support. You would collaborate with Field Service Representatives (FSRs) during outage execution, assist the project management team with outage preparation and follow-up, and support the sales and tendering team by providing technical insights for quotes and customer meetings. Your extensive field service experience with industrial compressors would be crucial in reviewing field service reports and supporting new units and service business with technical dispositions.

How You Will Make an Impact

• Support customers with technical assistance for breakdowns / solving, ongoing operational issues and any other technical information and advice.
• Support FSR’s prior, during & after outage execution for any technical assistance or information.
• Support the project management team for outage preparation, execution & follow-up.
• Technical review and approval of field service reports.
• Participate/lead RCA activities.
• Support New Units & Service Business for Technical dispositions.
• In some cases, support the sales & tendering team to enable them to prepare field service quotes, spare parts & tooling clarifications and support the sales manager for any technical face-to-face customer meetings.

What You Bring

• Typically, minimum of 10 years of successful field service / commissioning experience related to industrial compressors of all designs (centrifugal, axial, reciprocating) in the Oil and Gas industry.
• Commendable Knowledge for Operational & Design aspects for Siemens & DR Compressors.
• Hands on Field Service Experience for STC-SV, STC-SH, STC-GV, HSE, HHE, BDC.
• Familiar with SE & DR Compressor Components Repair Process.
• Experience in commissioning and working in the Field Service environment is essential to this role.
• Familiar with RCA Tools.
• An Engineering degree or equivalent experience is required, preferably in Mechanical Engineering.

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

•  Opportunities to work with a global team
•  Opportunities to work on and lead a variety of innovative projects
•  Medical benefits
•  Remote/Flexible work
•  Time off/Paid holidays and parental leave
•  Access to a variety of employee resource groups

https://jobs.siemens-energy.com/jobs

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