a. To ensure accident repair and other bodywork is carried out to the highest standards of quality possible to ensure outstanding customer service and satisfaction.
b. To ensure that customers’ vehicles are accurately and fully assessed for damage and repairs required.
c. To ensure efficient use of materials, equipment and labour resources.
d. To control and supervise staff in the use of equipment, tools and best repair methods.
e. To create an environment of high team spirit and best practise.
f. To enhance the reputation of Your Dealership Ltd. at every opportunity when interacting with others
a. Ability to qualify and quantify repairs required.
b. Ability to negotiate effectively with third parties.
c. Ability to supervise and motivate a labour force.
d. Ability to assess and report on staff performance.
e. Ability to discuss and negotiate agreeable solutions to customer problems.
f. Ability to maintain personal technical knowledge and skills including SMART repairs.
g. Technical qualifications.