Hotel:
Sheraton Madinah Al Masjid Al Nabawi
Location:
Madinah, Kingdom of Saudi Arabia
Position Overview
The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of Sheraton Madinah Al Masjid Al Nabawi. This role ensures the hotel delivers exceptional guest experiences, achieves strong financial performance, and consistently meets Marriott International and Sheraton brand standards, while operating with the highest respect for the religious, cultural, and regulatory environment of Madinah.
The General Manager serves as the primary representative of the hotel to ownership, Marriott International, guests, and local authorities, ensuring alignment between brand expectations, owner objectives, and community responsibilities.
Key Responsibilities Leadership & Strategy
Provide inspirational and effective leadership to the Executive Committee and hotel associates, fostering a culture of service excellence, accountability, and engagement.
Develop and execute the hotel’s strategic business plan to achieve revenue, profitability, market share, and guest satisfaction goals.
Ensure full compliance with Marriott International policies, Sheraton brand standards, and operating procedures.
Act as the key liaison between ownership, Marriott corporate teams, and regional stakeholders.
Operations & Guest Experience
Oversee all hotel operations, including Rooms, Food & Beverage, Finance, Sales & Marketing, Engineering, and Human Resources.
Ensure exceptional guest experiences, with particular focus on service delivery during high-demand pilgrimage periods such as Hajj, Umrah, and Ramadan.
Monitor guest satisfaction scores, online reviews, and brand audits, driving continuous improvement initiatives.
Ensure the highest standards of safety, security, cleanliness, and operational efficiency.
Financial & Commercial Performance
Drive top-line revenue through effective sales, marketing, pricing, and distribution strategies.
Prepare, manage, and control annual operating budgets, forecasts, and capital expenditure plans.
Analyze financial performance and market trends to optimize profitability and asset value.
Ensure strong cost control, procurement practices, and financial governance in line with Marriott standards.
People & Culture
Recruit, lead, and develop a high-performing Executive Committee and management team.
Champion talent development, succession planning, and leadership capability building.
Foster a positive, inclusive, and respectful work environment aligned with Marriott’s values and local cultural expectations.
Ensure compliance with Saudi labor laws, Saudization requirements, and HR best practices.
Compliance & Stakeholder Management
Ensure full compliance with Saudi Arabian laws, regulations, and religious considerations specific to Madinah.
Maintain strong relationships with government authorities, tourism bodies, and community stakeholders.
Ensure all licenses, certifications, and statutory requirements are current and compliant.
Qualifications & Experience
Proven experience as a General Manager or senior hotel leader within an upscale or luxury hotel environment.
Strong financial and commercial acumen with a track record of delivering results.
Experience with Marriott International brands preferred; Sheraton experience is a strong advantage.
Prior experience in the Middle East and/or managing high-volume, seasonal demand hotels is highly desirable.
Excellent leadership, communication, and stakeholder management skills.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced qualifications are an advantage.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
