GUCCI Store Trainer - KSA & Bahrain

Summary

Job Description

The In-Store Trainer will manage the training activities for their specifically assigned scope of work.

The primary training activities will include:

DELIVERY

• Deliver/Facilitate One-to-one, classroom, meeting, in store training
• Ability to adapt style and methodology to meet the audiences needs
• Create a positive learning environment/culture

CONSULTANT

• Be the “Training Expert” and partner for the Store Manager and the Retail Area Manager
• Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE

• Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
• Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales

COACHING

• Strong ability to identify and leverage coaching moments to change behaviors and improve performance
• Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)

• Confident and experienced at selling
• Strong ability to “read” customers and uncover needs
• Ability to transfer selling skills and techniques
• Experienced in product storytelling

CURIOSITY & DESIRE TO LEARN & GROW

• Strong desire to learn and to self-develop
• Quick to absorb and apply new information
• Stays informed on learning and training trends

PRODUCT KNOWLEDGE

• Product expert
• Passion for brands and storytelling
• Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT

• Manage the relationships between the business owners and the Training team
• Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS

• Be the voice of the Retail Academy
• Develop and execute communication strategies tied to the Business Training projects
• Be a Change Management leader for all Business Training processes and Retail evolution
• Ensure training content and delivery is meeting communicated expectations

Requirements

Functional

• Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
• Previous experience in training departments and/or in roles where training and developing others was part of the job mission
• Influencing skills
• Project Management
• Familiar working with the store environment
• Strong Retail Business Orientation
• Knowledge of adult learning techniques
• Proven experience of presentation and people development
• Experience in Digital Learning
• Good analytics approach
• International experience and Strong cultural sensitivity
• Fluency in English; knowledge of other languages is appreciated.
• Well spoken, agile approach, can do attitude and high teamwork skills

Behaviour

• (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
• (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
• (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
• (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
• (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
• (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions

Job Type

Start Date

Schedule

Organization