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Insights Professional
Riyadh Growth - Customer & Seller Experience – Customer Experience Insight & Quality & Training / Full-time / Hybrid We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.
We are looking for an insightful and driven market researcher to join our growing team and help us unlock key consumer insights in international markets. By leveraging local expertise and knowledge, this role will enrich our understanding of how Gulf consumers think, feel, and act, contributing to our mission of creating exceptional customer experiences. You will be part of a small but impactful team of three, dedicated to delivering actionable research that drives growth and customer satisfaction.
Your Main Responsibilities
+ Uncover critical consumer insights to drive growth, identify user needs, and enhance customer experience.
+ Collaborate closely with internal stakeholders to address research and insights-related requests.
+ Manage end-to-end research processes, including quantitative studies (questionnaire preparation and scripting) and qualitative research (guideline preparation, moderating focus groups/in-depth interviews, and insight generation).
+ Analyze research results and translate findings into actionable recommendations for cross-functional teams.
+ Synthesize customer feedback from various sources, including surveys, operational data, contact center insights, and social media.
+ Regularly measure customer experience KPIs, identify areas for improvement, and implement necessary adjustments.
+ Benchmark competitors to identify opportunities for enhancing customer experiences and performance.
What We're Looking For
+ Bachelor’s degree in statistics, business administration, economics, or a related field; a master’s degree is a plus.
+ Extensive experience in service sectors such as FMCG, finance, telecom, or market research agencies; e-commerce experience is preferred.
+ Strong knowledge of market research methodologies with both qualitative and quantitative experience, including designing and moderating research studies.
+ Customer-focused and analytical mindset with a demonstrated ability to resolve customer problems effectively.
+ Proven ability to synthesize data from multiple sources into actionable insights.
+ Native in Arabic with excellent verbal, written, and presentation skills in English.
JOIN US AND Take responsibility from day one and develop your skills with a talented and diverse international team.
Experience open communication, flexibility, and a start-up spirit in our unique culture.
Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
Join creative and focused teams that prioritize collaboration and problem-solving.
Access our extensive training platform for continuous learning and personal growth.
Benefit from the support of a global team of experts with mentoring and professional development opportunities.
Focus on talent and potential, not just job titles.
Connect with teammates regardless of physical distance through events, meetings, and social activities. Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.
We're looking forward to receiving your application!
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.
Discover more about our #LifeatTrendyol and our culture on our , and channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
