Operations Manager

On behalf of our client, we are looking for an Operations Manager.

Job Summary

To oversee the day-to-day operations of Company stores, in order to meet the ’s customer services quality standards, under the supervision of Operations Executive Director.

Responsibilities

Sales & Profit Management

• Work with the Operations Consultants to develop each stores’ annual budget and sales targets to ensure they align with Company overall goals and targets
  
• Analyze and evaluate weekly and monthly P/L statements information to determine alternative courses of action as required in order to translates Company financial goals into individual restaurant plans ï· Monitor and maintain all cost control centres for all restaurants
  

Restaurant Operations Management

• Working side by side with Operation Consultant to ensure an efficient number of labours in each store to run the restaurants within full capacity
  
• Ensure the cleanness and maintenance of equipment and facilities through the development and implementation of a preventative maintenance program, and regular visits to the stores
  
• Ensure local health and safety codes, as well as Company safety and security policies are met
  
• Ensure the delivery of high-quality food and guest experiences that exceed expectations
  
• Plan, identify, communicate and delegate key responsibilities and practices to the store management team to ensure smooth flow of operations within their area
  

Reporting and Control

• Generate regular operational reports to maintain control of all operations areas
  

• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Operation Department
  
• Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary
  
• Ensure Operations Department complies with COMPANY policies and processes, practices and systems, and maintain COMPANY high standard of work and work ethic
  
• Participate in the identification and recruitment of key talent for Operations.
  

• Language Skills: Fluent in Arabic and English (written and spoken)
  
• 15 years of related experience in restaurant operations
  
• Bachelor’s Degree in Business Administration