الوصف الوظيفي
As an Operations Supervisor, you will oversee the day-to-day operations to ensure the safety and efficiency of the company’s operations. You will be a hands-on leader with strong organizational skills, the ability to manage and motivate a team, and a commitment to continuous improvement. You will be responsible for monitoring workflow, managing resources, and ensuring operational goals and targets are met.In this role, you will:• Oversee and manage daily operations, ensuring tasks are completed on time and to quality standards;• Lead, mentor and develop a team of operational staff, providing guidance and support to achieve performance targets;• Conduct regular team meetings to communicate updates, discuss challenges and foster a collaborative environment;• Monitor and improve operational processes to improve efficiency and productivity;• Implement and enforce Standard Operating Procedures (SOPs) to ensure consistency in operations;• Identify areas for improvement in processes and work with the team to develop and implement solutions;• Ensure that required tools, machinery and technology are available for operations and ensure their safety and proper function;• Coordinate with other departments to ensure smooth operation and resource sharing;• Track key performance indicators (KPIs) and operational metrics to assess team performance and operational efficiency;• Prepare and report operational performance to senior management;• Address and resolve operational issues promptly to minimize downtime and disruptions;• Ensure compliance with all relevant company regulations and policies;• Maintain high standards of customer service by ensuring that operations meet or exceed customer expectations;• Handling and resolving customer complaints or operational issues;• Collaborating with the customer service team to ensure smooth communication and service delivery.
المرشح المفضل
عدد سنوات الخبرة
الحد الأدنى: 3 الحد الأقصى: 5
منطقة الإقامة
المملكة العربية السعودية
الشهادة
بكالوريوس/ دبلوم عالي
المستوى المهني
متوسط الخبرة
