Retail Operations Manager

My Little Home is a retailer of home textiles and accessories, with six vibrant stores across the kingdom, located in
Jeddah, Riyadh, and Madina. In addition to physical stores, MLH e-commerce platform serves customers
nationwide.

Our aim is to be a distinguished lifestyle brand, offering products with designs that make a statement. We are
committed to providing our customers with high-quality materials at reasonable prices. At MLH, we believe in
enhancing our customers' living spaces with beautiful and comfortable home essentials that reflect their personal style.

Job Summary:

The Retail Manager is responsible for overseeing day-to-day retail store operations to ensure strong sales
performance, consistent customer experience, and efficient execution of company standards. This role focuses on people management, store performance, and operational discipline across all locations.

Key Responsibilities:

Store Operations

• Oversee daily operations of all retail stores to ensure smooth functioning.
• Ensure stores follow company policies, procedures, and operational standards.
• Monitor opening, closing, cash handling, and daily store reports.
• Coordinate with the head office on operational requirements and updates.

Sales & Performance

• Drive sales performance and achieve monthly and annual sales targets.
• Monitor KPIs such as sales, ATV, conversion rate, and staff productivity.
• Analyze store performance and recommend corrective actions.
• Support promotions, launches, and in-store campaigns execution.
   

People Management

• Manage Store Managers and sales staff across locations.
• Ensure proper staffing, scheduling, and coverage.
• Coach, train, and motivate store teams to improve performance.
• Participate in hiring, onboarding, performance reviews, and disciplinary actions.

Customer Experience

• Ensure a consistent and high-quality customer experience across all stores.
• Handle escalated customer complaints and resolve issues professionally.
• Monitor service standards and staff behavior on the shop floor.

Visual Merchandising & Standards

• Ensure visual merchandising guidelines are properly implemented.
• Maintain store appearance, cleanliness, and brand presentation.
• Coordinate with VM or marketing teams on displays and layouts.

Stock & Loss Control

• Coordinate with inventory/warehouse teams on stock availability and replenishment.
• Monitor shrinkage, damages, and stock discrepancies.
• Ensure proper stock handling and adherence to inventory procedures.

Reporting & Communication

• Prepare regular reports on sales, staffing, and store performance.
• Communicate store needs, issues, and insights to senior management.
• Act as the main link between stores and the head office.

• Bachelor’s degree in Business, Retail Management, or related field (preferred).
• 5+ years of experience in retail operations, with multi-store exposure.
• Strong leadership and people-management skills.
• Good understanding of retail KPIs and store economics.
• Experience working with POS and retail systems.

Skills & Competencies

• Strong communication and leadership skills.
• Problem-solving and decision-making ability.
• Hands-on, field-oriented mindset.
• Ability to work under pressure and meet targets.
• Organized, disciplined, and detail-oriented.