Store Manager | Retail | Fashion | KSA (KSA Nationals)

Job Requisition ID: 165949 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview
The Store Manager is responsible for achieving sales growth and profitability, delivering exceptional customer satisfaction, maintaining merchandising standards, ensuring operational efficiency, and leading the training and development of the store team.

Key Responsibilities

People Development / HR

• Recruit, hire, develop, and retain high-quality management and associates aligned with store needs and succession planning.
• Lead by example, providing training, ongoing feedback, and coaching on product knowledge, selling skills, visual merchandising, and delivering a superior customer experience.
• Conduct weekly staff meetings and daily briefings to review store performance, communicate company goals, and align the team with new strategies, procedures, and targets.

Customer Experience / Sales

• Prioritize excellent customer service, consistently executing and assessing the customer experience through regular coaching and follow-ups with the team.
• Maintain visibility on the sales floor, answering customer questions, and supporting all selling functions.
• Implement visual merchandising standards, promotions, and ensure the overall cleanliness and organization of the store.

Drive Sales & Profitability

• Meet or exceed profitability expectations by managing sales, payroll, shrink, and conversion effectively.
• Develop and implement strategies to maximize store sales while controlling expenses.

Operational Effectiveness

• Safeguard company assets by adhering to loss prevention measures, managing inventory, stock movements, sales, returns, and exchanges.
• Ensure compliance with company policies and procedures to maintain operational efficiency.

Qualifications, Experience, & Skills

Minimum Qualifications and Knowledge:

• High school education or equivalent preferred.

Minimum Experience:

• Minimum two years of experience as an Assistant Store Manager, with a proven track record in driving sales and profit results and developing a high-performing team.

Job-Specific Skills:

• Proficiency in business English (written and verbal).
• Strong computer skills, including Outlook, Excel, SAP, and report analysis.
• High level of numeracy and literacy.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.