Swimming Coach

Aqua-Tots Water Safety Instructor (Swimming Coach):

• 48 Hours Per Week
• Fridays is a working day on special occasions
• Shifts assigned based on seasons & customers demand

AT-WSI Position Objective: Work with the general manager, aquatic manager, and aquatic staff on all daily aquatic operations, ensuring company core values, customer satisfaction, and revenue increase.

Customer Service Responsibilities

• Warmly welcome customers as they arrive at the facility.
• Communicate clearly and professionally with both prospective and current customers.
• Foster strong relationships with families by learning and remembering their names, as well as their children’s names.
• Address customer concerns with patience, focusing on achieving a mutually beneficial resolution.
• Escalate unresolved issues to the manager promptly and professionally.
• Demonstrate exceptional customer service in every interaction, setting a positive example for colleagues.

Aqua-Tots Water Safety Instructor (AT-WSI) Duties

• Embody and promote the Aqua-Tots Swim Schools Core Values.
• Arrive at work at least 15 minutes before the start of each shift, ready to contribute effectively.
• Wear the designated staff uniform, including a staff shirt, at all times when in any Aqua-Tots facility or location.
• Ensure teaching areas are properly prepared before each shift.
• Clean and maintain pool areas before and after every shift to ensure a safe and hygienic environment.
• Adhere to and enforce Aqua-Tots policies regarding water safety and contamination prevention.
• Teach swimming lessons in alignment with the Aqua-Tots curriculum, ensuring quality and consistency.
• Provide parents with clear and knowledgeable responses regarding their child’s progression and the Aqua-Tots curriculum.
• Accurately complete Aqua Cards for each lesson.
• Ensure completed Aqua Cards are stored in the designated location.
• Participate in staff meetings and mandatory in-service training sessions to maintain high standards and continual improvement.
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Our company provides the following:

• Accommodation and transportation are provided.
• Medical insurance is covered.

Additionally, we offer:

• Twice-a-year bonuses.
• Annual salary increments.